1. Introduction
This Refund and Cancellation Policy explains how refunds, cancellations, payment issues, and course-access problems are handled by gdigitalpay / SmartEduHub.
Business Name: gdigitalpay
Website: gdigitalpay.com
Email: info@gdigitalpay.com
Phone: 0772223191
Address: Colombo, Sri Lanka
By purchasing a SmartEduHub course or service, you acknowledge this policy together with our Terms and Conditions.
Nothing in this policy is intended to remove or restrict any mandatory consumer rights or legal remedies available under applicable law.
2. Digital Educational Services
SmartEduHub primarily provides digital educational services.
Because digital course access may begin after payment verification, users should carefully review the course information and applicable price before confirming a purchase.
Once access to digital educational content has been provided, a refund may not normally be available merely because the user changes their mind or no longer wishes to continue the course.
However, legitimate payment, service-delivery, or technical problems will be reviewed fairly.
3. Before Making a Purchase
Before confirming an order, users should review:
Course title
Course description
Price
Available course information
Access conditions
Any stated duration or access period
Payment method
Any applicable promotional terms
If you are unsure about a course before purchasing, please contact us before making payment.
4. Eligible Refund Situations
A refund request may be considered where, for example:
A. Duplicate Payment
If the same order has been paid more than once due to an apparent duplicate transaction, the additional verified payment may be eligible for refund or another mutually agreed resolution.
B. Payment Made but Course Access Not Provided
If payment has been successfully verified but the purchased course has not been made available within a reasonable period, the issue will first be investigated.
If the service cannot reasonably be delivered, a refund may be considered.
C. Verified Technical Access Failure
If a genuine technical problem prevents the user from accessing a purchased course and the problem cannot reasonably be resolved within an appropriate period, a refund or alternative remedy may be considered.
D. Incorrect or Unauthorised Transaction
Where a transaction is shown to have occurred in error, without authorisation, or through fraudulent activity, the matter may be investigated and handled according to the circumstances and applicable law.
E. Other Exceptional Circumstances
We may consider other reasonable refund requests individually based on the facts and applicable legal requirements.
5. Situations Where a Refund May Normally Not Be Available
A refund may normally not be provided where:
The user simply changes their mind after receiving course access
The user has already accessed or substantially used the digital course content
The user did not complete the course
The user did not participate in scheduled learning activities
The user purchased a course without reviewing its published information
The user’s device, internet connection, browser, or personal equipment prevents access
The user voluntarily shares their login credentials with another person
The account or course access has been suspended because of a serious violation of our Terms and Conditions
This does not prevent us from considering an exceptional case or complying with any mandatory legal rights.
6. Technical Problems
Before requesting a refund because of a technical issue, users should contact us.
We may first attempt reasonable solutions such as:
Checking account status
Restoring course access
Correcting an enrolment issue
Resolving a payment-verification problem
Providing technical instructions
Correcting an identifiable platform error
Where the issue can reasonably be resolved, restoring the service may be preferred to issuing a refund.
7. Bank Transfer Payments
For bank-transfer payments, payment verification may require:
Order information
Payment reference
Transaction date
Payment amount
Payment receipt or confirmation
Users should provide accurate information.
A bank-transfer payment does not automatically create course access until the payment has been verified.
If an amount has been transferred incorrectly or duplicated, the matter will be reviewed based on the available transaction evidence.
8. Refund Request Period
Users should contact us as soon as reasonably possible after discovering a payment or service problem.
For technical access problems or non-delivery of a purchased service, early notification helps us investigate and resolve the issue more effectively.
Where a specific refund period is stated on a particular course or promotion, that specific term may apply.
Any mandatory legal rights remain unaffected.
9. How to Request a Refund
A refund request should be sent to:
Email: info@gdigitalpay.com
Please include, where available:
Full name
Account email address
Order number
Course name
Payment date
Payment amount
Payment method
Reason for the refund request
Relevant payment confirmation or supporting evidence
Please do not send unnecessary passwords, banking passwords, card security codes, or other highly confidential information.
10. Refund Review Process
After receiving a refund request, we may review:
The order record
Payment verification
Course enrolment status
Course-access records
Technical information relevant to the issue
Supporting documents
The reason for the request
Any other information reasonably necessary to assess the matter
We may contact the user if additional information is required.
11. Refund Method
Where a refund is approved, we will normally use an appropriate method that can reasonably be matched to the original transaction.
For bank-transfer payments, the refund may require appropriate bank-account information for the refund transaction.
Users should provide accurate refund information.
Any applicable banking processing time or third-party processing delay may affect the time taken for the funds to appear.
12. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable administrative period.
The actual time for the refunded amount to reach the customer may depend on:
The payment method
Banking procedures
Financial institutions
Third-party payment providers
Weekends or public holidays
Other circumstances outside our reasonable control
13. Cancellation Before Course Access
If a cancellation request is received before course access has been provided and before the service has been substantially delivered, we may consider the request subject to the circumstances and applicable law.
Users should contact us as soon as possible.
14. Cancellation After Course Access
Once digital course access has been provided, cancellation does not automatically create a right to a refund.
However, legitimate cases involving duplicate payment, non-delivery, serious technical failure, unauthorised transactions, or other exceptional circumstances may still be reviewed.
15. Promotional and Discounted Purchases
Special promotional offers, discounted courses, bundles, or limited-time offers may have additional terms.
Any specific refund or cancellation conditions clearly displayed with such an offer will apply to that purchase, subject to applicable law.
16. Fraudulent or Abusive Refund Requests
We may investigate refund requests where there are reasonable indications of:
Fraud
False payment evidence
Altered receipts
Multiple unjustified refund claims
Account sharing
Abuse of promotional offers
Other dishonest or abusive activity
Nothing in this section prevents legitimate consumer complaints or lawful requests for redress.
17. Consumer Rights
This policy is intended to provide a clear and fair process for resolving payment and service issues.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right, remedy, compensation, refund, or other protection that cannot lawfully be excluded under applicable Sri Lankan law.
The Consumer Affairs Authority Act applies to goods and services and provides mechanisms for consumer redress in appropriate circumstances.
18. Changes to This Policy
We may update this Refund and Cancellation Policy when necessary to reflect:
Changes to our services
Changes to payment methods
Changes to our business procedures
Changes to applicable laws or regulations
Improvements to customer protection
The latest version will be published on this page with the applicable “Last Updated” date.
19. Contact Us
For refund, cancellation, payment, or course-access enquiries:
gdigitalpay / SmartEduHub
Address: Colombo, Sri Lanka
Email: info@gdigitalpay.com
Phone: 0772223191
Please use the email address above for formal refund requests so that we can maintain an appropriate record of the request.
End of Refund and Cancellation Policy